Pay:

From $15.00 per hour City Express by Marriott

•Findlay, OH Part-Time Front Desk Agent

SHIFT AVAILABILITY

Available shifts: 7:00 AM

•3:00 PM 3:00 PM

•11:00 PM Some weekend and holiday availability is expected. Job Summary The Front Desk Agent is responsible for providing courteous, professional, and efficient guest service by performing all front desk-related functions in accordance with hotel standard operating procedures and Marriott brand standards. The Front Desk Agent serves as a primary guest contact and represents the hotel as an ambassador of hospitality. Essential Job Functions Greet guests upon arrival and complete check-in procedures in a timely and accurate manner Assign guest rooms and ensure registration requirements are met Provide room rate information and promote upselling opportunities when appropriate Process guest check-outs and ensure accurate posting of charges and credits to guest folios Collect and process payments in accordance with cash-handling and accounting procedures Balance cashier bank at the beginning and end of each shift to the contracted amount Respond to guest inquiries, requests, and concerns in a professional and timely manner Resolve guest issues within scope of authority and escalate matters to the Front Desk Manager or General Manager as necessary Answer and manage incoming telephone calls, provide general information, and route calls to appropriate departments Manage walk-in traffic and maintain a welcoming, professional front desk environment Assist with daily hotel operations and maintain established service standards Assist the Director of Sales or Sales Manager with coordination tasks when requested or as workload permits Maintain regular communication with the Front Desk Manager Perform other duties as assigned Additional Responsibilities Participate in special projects, task forces, or committees as assigned by management Support continuous improvement efforts and established hotel procedures Qualifications High School Diploma or equivalent required One (1) to three (3) years of prior hotel front desk experience preferred Strong customer service skills with a guest-focused approach Ability to manage reservations and coordinate guest schedules Strong interpersonal, verbal, written, and telephone communication skills Ability to lift and/or move up to 25 lbs. Work Requirements Part-Time position Shift availability: 7:00 AM

•3:00 PM 3:00 PM

•11:00 PM Some weekend and holiday availability is expected Ability to stand for extended periods of time Compliance with Marriott brand standards, appearance guidelines, and company policies

Pay:

From $15.00 per hour Expected hours: 16.0

•30.0 per week

Work Location:

In person