Job Summary
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing an excellent guest experience.
Responsibilities
Greet guests upon arrival and provide them with information about services and amenities
Handle guest check-ins and check-outs efficiently
Manage reservations and cancellations using the hotel's booking system
Answer phone calls and direct inquiries to the appropriate department
Assist guests with requests and resolve any issues or complaints promptly
Maintain a tidy and organized front desk area
Requirements
Experience with phone systems and hotel management software is preferred
Strong customer service skills with a focus on hospitality
Knowledge of night audit procedures is a plus
Excellent phone etiquette and communication skills
Ability to speak multiple languages is an advantage
Previous experience in a resort or hotel setting is beneficial

Job Types:

Full-time, Part-time Pay:

$14.01

$15.

50 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off

Work Location:

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