Front Desk Agent

Essential Functions:

Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. The Guest Service Agent accurately and efficiently checks in and out guests using a computer system, input rooming lists and transportation requests. Efficiently and effectively maintain the Front Desk Outlook mail box and respond accordingly. Assist guests as requested, answer telephones and make reservations; sell rooms, sell the hotel and send correspondence to guests. Follows the proper Standard Operating Procedures (SOP) in regard to cash handling. Pleasant, well groomed, neat and clean hands and nails, conservative jewelry and hairstyle, pleasant and professional, neatly trimmed beard or mustache, if applicable. Friendly, positive, professional, dependable, loyal, team and service oriented, interested in job and guests, willing to learn. Honest, able to efficiently and accurately operate the computer keyboard, organize and plan, detail orientated, willing to help guests, people oriented, patience, basic arithmetic, stamina to stand for long periods of time. Good Grammar, strong verbal skills, legible handwriting, able to effectively communicate with guests both verbally and in writing, pleasant phone voice. Basic understanding of guests' needs, desires and methods of servicing to the guests' satisfaction, adaptable to change. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position. Position requires standing during duration of shift. Position does require occasional assistance with luggage for guest up to 20 lbs.

Qualifications, Education, Experience, Skills, and Abilities:

High School or equivalent Skills required in Excel, Word, Microsoft office. Maestro PMS preferred but not required Free meals and free parking! Say what? There's more! At the Ohioan Hotel and Event Center (Formally Nationwide Hotel and Conference Center) (located in the Lewis Center/Polaris area) we provide best in class service at our award-winning events campus and we do it with the best team (and the most fun team) in town. If you love guest service AND you have what it takes to rise to the challenge, what are you waiting for? Let's do this! Tucked in a 15-acre park-like setting just North of Columbus, Ohio, our property offers a complete collection of services and amenities for an all-inclusive experience. Our hotel has 193 stylishly appointed guest rooms and suites delight leisure travelers, while our 45,000 square feet of customizable meeting spaces are sophisticated yet comfortable and offer state-of-the-art technology to create a dynamic setting for meetings and special events. We are managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.