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Home2 Suites by Hilton Lima, Ohio
Hotel Front Desk Agent
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Job Description
Overview We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. Your ability to manage guest relations and provide outstanding customer service will be key to enhancing the overall guest experience. Must be available to train on all shifts. Weekend and Holiday Availability required. Duties Greet guests warmly upon arrival and assist with the check-in process. Manage reservations, including modifications and cancellations, using hotel management software. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain accurate records of guest accounts, including billing information and special requests. Respond promptly to guest requests and resolve any issues or complaints effectively. Operate phone systems to handle incoming calls, direct inquiries, and take messages as needed. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. Uphold hotel policies and procedures while maintaining a professional demeanor at all times. Experience Previous experience in a front desk or customer service role within the hospitality industry is preferred. Strong phone etiquette skills with the ability to communicate clearly and effectively. Familiarity with hotel management systems is an advantage. Excellent organizational skills with attention to detail in managing guest accounts and reservations. Ability to work flexible hours, including nights, weekends, and holidays as needed. A passion for providing outstanding guest services and building positive relationships with guests. Join us in delivering exceptional hospitality experiences that leave a lasting impression on our guests!