Front Desk Agent

Job Summary:

We are seeking a professional Front Desk Agent for the 2:00pm-10:00pm shift to provide exceptional hospitality and guest services to our hotel guests. The ideal candidate will be responsible for managing the front desk operations, ensuring seamless guest experiences, and providing top-notch customer service. This role is a crucial part of our hotel team, and we are looking for someone who is dedicated to excellence and has a passion for the hospitality industry.

Responsibilities:

• Greet guests upon arrival, provide check-in and check-out services, and handle guest inquiries and concerns.
• Manage front desk operations, including managing room assignments, handling lost and found items, and coordinating with housekeeping.
• Provide excellent guest relations, including addressing any issues or concerns in a friendly and professional manner.
• Handle phone calls and messages in a prompt and courteous manner, ensuring all guests receive timely and accurate information.
• Maintain a high level of knowledge about the hotel and its services, including local attractions, dining options, and hotel amenities.
• Utilize the hotel's property management system to update guest information, manage room reservations, and handle billing and payment processes.
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
• Perform night audit duties as required.
• Provide exceptional customer service, ensuring that all guests leave the hotel with a positive impression.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in the hospitality industry, preferably in a front desk or hotel management role.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Ability to speak multiple languages, including English.
• Familiarity with hotel management software and systems.
• Knowledge of hospitality management practices and principles.
• Certification in hospitality or hotel management is an asset.

Job Type:

Part-time Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to

Relocate:

Medina, OH 44256: Relocate before starting work (Required)

Work Location:

In person