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QI
Quality Inn
Hotel Front Desk Clerk/Housekeeping
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Based on Ohio data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,431 / year median in Ohio
Job Description
We are looking for a professional Housekeeper/Front desk clerk able of attending to our facilities with integrity and attention to detail. We are looking for a well-groomed, friendly hotel front desk clerk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. As well as clean and maintain front. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. Front Desk Responsibilities Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their request. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. Housekeeper Responsibilities Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing Ensure all rooms are cared for and inspected according to standards Protect equipment and make sure there are no inadequacies Notify superiors on any damages, deficits and disturbances Deal with reasonable complaints/requests with professionalism and patience Check stocking levels of all consumables and replace when appropriate Adhere strictly to rules regarding health and safety and be aware of any company-related practices Requirements and skills Proven experience as a Cleaner or Housekeeper or Front desk clerk Ability to work with little supervision and maintain a high level of performance Customer-oriented and friendly Prioritization and time management skills Working quickly without compromising quality Knowledge of English language High school degree