Garner Hotel Wadsworth by IHG Part-time 2nd shift 3pm - 11pm Join a global hospitality leader dedicated to providing welcoming and memorable experiences at every arrival. Our diverse destinations aim to broaden your opportunities and foster a culture of genuine hospitality and service excellence. Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the friendly face of our establishment. In this vital role, you will manage guest interactions, handle administrative tasks, and ensure smooth daily operations at the front desk. Your positive attitude and organizational skills will help create a welcoming environment for all visitors and team members. Duties Greet guests warmly upon arrival, providing excellent customer service and assistance throughout their stay Assist hotel guests efficiently, courteously, and professionally at all times. Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner. Make hotel reservations, check hotel guests in and out, post guest charges. Be knowledgeable of the hotel brand and various programs (travel programs, special offers). Be a great communicator to various departments and management on guest comments and concerns. Have full knowledge of hotel safety and emergency procedures. Follow all required company cash and credit card procedures. Manage multi-line phone systems to answer inquiries, make reservations, and direct calls efficiently Thoroughly understand and implement the hotel brand service culture. Communicate effectively with clients and team members via phone communication, ensuring professional phone etiquette at all times Other duites as assigned Skills Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment Exceptional customer service skills paired with friendly phone etiquette and client communication abilities Strong typing speed, proofreading skills, and attention to detail for accurate data entry and documentation Personal assistant or administrative experience that demonstrates reliability, professionalism, and organizational prowess Thoroughly understand and implement the hotel brand service culture. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay:

From $14.00 per hour Expected hours: 16.0 - 32.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Wadsworth, OH 44281 (Preferred)

Work Location:

In person