We are looking for a friendly, professional, and service-oriented Hotel Front Desk Agent to serve as the first point of contact for guests and help create a welcoming arrival experience. In this role, you will manage check-ins and check-outs, handle reservations, answer guest questions, process payments, and coordinate with housekeeping and other departments to ensure a smooth and pleasant stay. Key Responsibilities

• Greet guests warmly and provide a professional, positive first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Manage room reservations by phone, online, and in person.
• Verify guest information, payment details, and issue room keys.
• Answer questions about room availability, rates, amenities, hotel policies, and local attractions.
• Respond promptly and professionally to guest requests, concerns, and complaints.
• Coordinate with housekeeping, maintenance, and other hotel staff to resolve guest issues and ensure room readiness.
• Process payments, post charges, and maintain accurate guest records.
• Promote hotel services, upgrades, and amenities when appropriate.
• Maintain a clean, organized, and secure front desk area. Qualifications
• Previous experience in hospitality, customer service, reception, or front desk operations preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and familiarity with reservation or property management systems preferred.
• Professional appearance and customer-focused attitude.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Work Environment This position typically requires standing for extended periods, interacting with guests throughout the shift, and working in a fast-paced hospitality environment. Schedules will include - evenings, weekends, and holidays based on business needs.

Pay:

$12.00 - $14.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person