Front Desk Agent Ontario Hospitality, Inc. Wooster, OH Job Details Part-time | Full-time $12 - $14 an hour 1 hour ago Benefits Employee discount Flexible schedule Qualifications Computer operation Computer literacy Greeting customers No experience needed Performing background checks Venue guest services Full Job Description Front Desk Guest Service Representative Holiday Inn Express & Suites Wooster is looking for friendly, dependable, and outgoing individuals to join our team! If you enjoy meeting people, helping others, and creating a positive experience for guests, this could be a great opportunity for you. We are looking for someone with a positive attitude, professional appearance, and a genuine desire to provide excellent customer service.

Job Duties:

Check guests in and out of the hotel Make and manage guest reservations Answer phones and assist guests with questions and requests Greet every guest with a friendly smile and welcoming attitude Provide recommendations and information about local restaurants, attractions, shopping, events, and other area activities Assist guests staying at the hotel and help resolve any concerns that may arise Maintain a clean and welcoming front desk and lobby area Perform light cleaning and other miscellaneous tasks as needed Assist other hotel departments during slower periods Work as part of a team to ensure our guests have a great stay Our hotel is located next to an event center and near several major local companies, so our guests include business travelers, families, wedding groups, event attendees, and visitors from throughout the area. Every day can be a little different, and you will have the opportunity to meet people from all over. This position is primarily computer-based. Hotel experience is not required, and training will be provided on our computer systems and hotel procedures. We are looking for someone who is comfortable learning new technology and enjoys working with people.

The ideal candidate will be:

Friendly and outgoing Dependable and responsible Professional in appearance and behavior Comfortable speaking with guests in person and on the phone Able to work independently and as part of a team Willing to learn and help wherever needed Comfortable using a computer and learning new programs Full-time and part-time opportunities are available. Available shifts include 6:00 AM-2:00 PM, 2:00 PM-10:00 PM, and 10:00 PM-6:00 AM. Please understand that we cannot guarantee a set number of hours or a fixed schedule. Hours and scheduling are based on hotel occupancy, guest demand, and business needs. We will make every effort to work with employee availability when possible. Benefits include employee hotel discounts and flexible scheduling. Applicants may be subject to background checks and drug testing in accordance with company policy. If you are looking for a job where you can meet new people, develop valuable customer service skills, and be part of a team that takes pride in taking care of its guests, we would love to hear from you! We look forward to meeting you!

Holiday Inn Express & Suites Wooster Management Job Type:

Full-time /

Part-time Benefits:

Employee discount Flexible schedule

Schedule:

6:00 AM-2:00 PM 2:00 PM-10:00 PM 10:00 PM-6:00

AM Work Location:

In person

Pay:

$12.00 - $14.00 per hour People with a criminal record are encouraged to apply

Work Location:

In person