Front Desk Agent

JOB SUMMARY

Assists guest check-ins, processes reservations, and coordinates guest services through various departments within the hotel.

What we offer:

health, dental & vision insurance (with company contribution), 401K, paid time off/paid holidays, paid training, travel reimbursement, a friendly work environment with open communication, and an opportunity to grow your career-with hotels throughout the Northeast and multiple projects under construction and development.

ESSENTIAL FUNCTIONS

Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system Assists guests upon arrival and handles check-in procedure swiftly and accurately Maximizes room revenue and occupancy levels through suggestive selling Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests Examines the day's reservations for correct date, type of room reserved, and any special requests Executes reservations using signal blocking cards and files reservation cards alphabetically Complies with the hotel's security and emergency procedures Complies with all corporate office and applicable franchise policies and procedures Maintains order and cleanliness of the front desk area Provides assistance to other employees to contribute to the smooth operation of the department and hotel Performs other related and unrelated tasks as assigned by management Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance. Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.

Educational/Vocational Preparation:

High school graduate or equivalent. Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Free parking Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person