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Innvite Hospitality

Front Desk Agent/Night Auditor

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,431 / year median in Ohio

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Job Description

We'd like to welcome you to join our friendly team of Hospitality!
Required Tasks:
According to
Hotel Standards:
Guest Check-in & Check-out PMS Operations Cash Handling & Credit Card Transactions Switchboard Operation and Telephone Etiquette Front Office Emergency/Security Procedures Reservations-Guest Rooms and Meeting Rooms Assist with Administrative Duties as assigned by Management Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables Minor Decision Making Take Group Reservations & Set up Group Blocks Sales of Guest Rooms with New Arrivals and Phone Inquiries Follow All Policies & Procedures as Outlined in the Employee Handbook Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag Operate Laundry as Directed Maintain a Professional Attitude to all
Guests, Associates & Vendors Required Skills:
Fluent Verbal & Written Communication in Proper English (Spanish, if possible) Basic Math Hand Writing Computer Skills/Keyboard/Typing Skills Operate a 10 Key Calculator Hospitable, Civil Contact with the Public Ability to Work Independently, with Little to no Supervision Ability to
Complete Multiple Tasks Simultaneously Night Audit/Basic Accounting Skills/Training Physical Requirements:
Neck:
Bending & Twisting Arms:
Reaching, Bending, Light Carrying, Pushing, Pulling Hands:
Finger Dexterity, Grasping Trunk:
Bending & Twisting Legs:
Normal Balance, Crouching or Kneeling Feet:
Standing For Long Periods, Walking, Climbing Stairs Auditory:
Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
Hearing:
Ability to
Hear Emergency Alarms, Telephone & Conversation Vision:
Legal Normal Vision with or without Accommodation