Job Overview Holiday Inn Express & Suites in Alva is seeking a dependable, friendly, and professional Front Desk Agent. This position is scheduled for 5 days per week and involves assisting guests throughout their stay while supporting the hotel's daily front-office operations. The ideal candidate will have strong customer-service skills, communicate professionally, and remain calm and organized in a busy environment. Responsibilities Welcome guests and provide friendly, professional service Complete guest check-ins and checkouts accurately Process reservations, payments, deposits, and refunds Answer telephone calls and respond to guest questions Assist guests with hotel information and local recommendations Resolve guest concerns or promptly notify management Maintain accurate guest accounts and reservation records Communicate guest requests to housekeeping and maintenance Monitor the lobby and front-desk area Follow hotel procedures for cash handling, credit cards, and guest privacy Complete shift reports and communicate important information to the next shift Maintain a clean and organized front-desk workspace Perform additional duties assigned by management Qualifications Must be dependable, punctual, and professional Strong customer-service and communication skills Basic computer and typing skills Ability to multitask and remain organized Ability to work independently Comfortable handling payments and confidential guest information Previous hotel or customer-service experience is preferred but not required Must be available for the assigned three-day schedule Weekend and holiday availability may be required We are looking for someone who enjoys helping people and understands the importance of creating a positive first impression. Reliability, professionalism, attention to detail, and a welcoming attitude are essential for this position.

Pay:

$9.00 - $11.00 per hour

Work Location:

In person