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Sure Stay by Best Western Duncan
Front Desk Agent
Entry-Level JobVerifiedNo experience needed
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Based on Oklahoma data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,731 / year median in Oklahoma
Job Description
Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. Responsibilities Greet guests upon arrival and provide a warm welcome. Manage the check-in and check-out process efficiently. Handle guest inquiries and resolve any issues or complaints promptly. Maintain accurate records of guest information and reservations using hotel management software. Process payments and manage billing inquiries. Provide information about local attractions, services, and amenities to enhance guest experience. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of cleanliness and organization at the front desk area. Requirements Previous experience in hospitality or hotel front desk is preferred. Strong knowledge of front desk operations, including phone systems and guest services. Excellent phone etiquette and communication skills are essential. Ability to work flexible hours, including nights and weekends as needed. A friendly demeanor with a strong commitment to providing exceptional guest experiences. Join our team as a Front Desk Agent where your contributions will help create memorable stays for our guests!