A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Job Purpose or Objective(s): As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager.
Start Rate:
$16.50/hour | Full-Time | Variable | Must be able to work weekends & holidays
Primary Tasks:
1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. 2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. 3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. 4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. 5. You will settle bills through credit card or cash transaction. 6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems 7. Assign rooms and create rooming, housekeeping, and maintenance lists each day. 8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. 9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. 10. Perform other responsibilities as assigned.
Job Requirements:
Basic computer and keyboarding proficiency. Must be Customer-focused. Prior customer service experience Basic computer and keyboarding proficiency. Must be Customer-focused. Prior customer service experience 1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. 2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. 3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. 4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. 5. You will settle bills through credit card or cash transaction. 6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems 7. Assign rooms and create rooming, housekeeping, and maintenance lists each day. 8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. 9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. 10. Perform other responsibilities as assigned.
