Hotel Front Desk Agent Holiday Inn Express & Suites-Jenks Jenks, OK Job Details Full-time $13 - $16 an hour 7 hours ago Benefits 401(k) Employee discount Opportunities for advancement Paid sick time Qualifications Foreign language proficiency Computer operation Guest reservation booking Hotel and accommodations payment processing Customer relationship building Email customer support Phone communication Computer literacy Client rapport building In-person customer service Answering guest questions Phone customer support Computer skills Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Communication skills Entry level

Full Job Description Benefits:

Sick Pay 401(k) Competitive salary Employee discounts Opportunity for advancement Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. This is for the Holiday Inn Express & Suites in Jenks, OK next to the Aquarium. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Hotel Front Desk experience is preferred but not required Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds