We are currently looking for a Part Time 38 Front Desk Clerk to join our Chickasaw Retreat and Conference Center Hotel Unit 1 team located at the Chickasaw Retreat and Conference Center working. This is a 3rd shift position.

Summary:

Responsible for processing guest reservations, registrations, payments, departures, and answering the switchboard ensuring our guests have a positive experience.

Responsibilities:

Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency Completes all training and development requirements and participates in continuing education opportunities Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types Maintains a clean, organized work area and ensures a safe environment Maintains and promotes professionalism Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics Adheres to Chickasaw Nation dress code standards Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc. Cleans assigned area Cleans and sweeps floors Cleans and sanitizes bathrooms May empty ash trays Disposes of trash May clean exterior areas such as parking lots and sidewalks Aligns seats close to machines in gaming areas Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS) Actively assists in marketing of casino, hotel, citizen, employee and/or other events, promotions and activities to both internal and external customers as assigned Prepares daily reports Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received Provides accurate change for cash purchases Processes discounts, refunds, exchanges, coupons accurately Balances register/terminal and completes reports for receipts, cash balance May perform minor trouble shooting of POS Maintains accurate cash count and assume responsibility for any shortages at end of shift May be responsible to confirm POS pricing updates Performs all other duties as assigned

Competencies:

Essential:

Able to follow instructions, both written and oral Able to adhere to all scheduling and attendance requirements Ability to work independently Honesty, truthfulness, reliability, accountability Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines Develop and apply proficiency in computer systems and applications as required by role and responsibilities Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Writes effective communications with team, departments, guests and management

Skills:

Experience:

Essential:

No prior experience required

Education:

Essential:

High School, GED or Equivalent Credentials:

Essential:

Pass gaming background check Gaming license or permit as required by assigned position

Working Conditions:

Essential:

May work where cigarette smoking occurs Bright and Flashing lights Customer service Fast-paced environment Computers, printers, phones Communications phone, computer Communications written, verbal Intent to sell, increase sales, excellent service Pass pre-employment drug test Use computer up to 75% of shift Operate normal office equipment Sometimes lift and or carry up to 25 lbs Sitting up to 100% of shift Standing up to 75% of shift Walking up to 25% of shift May work day shift May work evening shift May work holidays May work night shift May be on-call May work rotating shifts May work weekend shift Training It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values Mission:

To enhance the overall quality of life of the Chickasaw people.

Vision:

To be a nation of successful and united people with a strong cultural identity.

Core Values:

The Chickasaw People Cultural Identity Servant Leadership Selflessness Can Do Attitude Perseverance Stewardship Trust and Respect Loyalty Honesty and Integrity Teamwork