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Westmore Hotels & Restaurants
Front Desk Associate
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Job Description
Front Desk Associate The Lodge at Hickory Run — Albrightsville, PA The Lodge at Hickory Run is seeking a friendly, organized, and dependable Hospitality Representative to support daily lodge operations and provide an attentive and efficient customer service to our incoming, current and exiting guests. This role serves as a liaison between guests and our lodge team, helping create a welcoming and unique experience from the first inquiry through checkout. Responsibilities
- Work within our integrated hospitality software to manage reservations, guest information, communications, and daily tasks.
- Assist guests with booking inquiries, check-in, checkout, and questions about their stay.
- Respond professionally to phone calls, emails, and guest messages.
- Coordinate guest requests with management, housekeeping, and maintenance.
- Address concerns promptly and follow through to ensure resolution.
- Share information about lodge amenities and local attractions.
- Maintain accurate records and communicate clearly with the team.
- Light housekeeping and food services may be required. Qualifications
- Passionate about the hospitality industry and optimizing guest experiences.
- Strong customer service and communication skills.
- Comfortable using computers and learning new software.
- Organized, attentive to detail, and able to manage multiple priorities.
- A warm, professional manner and a dependable work ethic.
- Hospitality, reservations, or customer service experience preferred.