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Americus Hotel Unscripted by Hyatt
Front Desk Agent
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Job Description
Front Desk Agent Americus Hotel Unscripted by Hyatt Allentown, PA Job Details Part-time $14 - $16 an hour 3 hours ago Qualifications Customer support experience within hospitality industry Upselling Organizational skills Receptionist experience within hospitality industry OPERA Full Job Description We are seeking a friendly and professional Hotel Front Desk Agent to be the first point of contact for our guests and assist with all aspects of their stay. In this role, you will welcome guests, manage reservations, and provide information about rooms, rates, and hotel amenities. The ideal candidate has strong customer service skills, excellent communication abilities, and experience in the hospitality industry. Your goal will be to help ensure every guest enjoys a pleasant and memorable stay. While this position is currently part-time , there may be opportunities to discuss and transition into full-time hours based on performance, availability, and business needs. Responsibilities Greet guests upon arrival and assign rooms Perform all check-in and check-out procedures Manage reservations made online and by phone Provide guests with information about hotel rooms, rates, and amenities Verify payment methods and process credit card information Register guests by collecting necessary details, such as contact information and stay dates Respond to guest questions and resolve concerns in a timely and professional manner Coordinate with housekeeping to ensure rooms are clean, organized, and ready for guests Confirm group bookings and assist with personalized services for VIP guests and event attendees (such as wedding groups) Promote and upsell additional hotel services and facilities when appropriate Maintain accurate records of bookings, payments, and guest information Qualifications Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred Experience using hotel reservation systems such as OperaCloud or RoomKeyPMS Familiarity with travel and booking platforms such as Booking.com and TripAdvisor Strong customer service mindset Excellent communication and organizational skills Ability to multitask in a fast-paced environment Schedule Part-Time (with potential opportunity to transition to Full-Time) All shifts may be required Weekend and holiday availability is required