Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
HS
Home2 Suites by Hilton Allentown Bethlehem Airport
Front Desk Agent
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
29
out of 100
Average of individual scores
Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Handle guest inquiries and provide information about hotel facilities, services, and local attractions
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Respond to guest complaints or concerns in a timely and efficient manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Night audit experience preferred
- Multilingual skills (ability to communicate in multiple languages) a plus
- Strong customer service skills with a focus on hospitality
- Knowledge of hotel operations and procedures
- Proficient in using phone systems and computer software for front desk operations
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills If you are passionate about providing exceptional guest service, have experience in the hospitality industry, and possess the necessary skills, we invite you to join our team as a Front Desk Agent.