Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
QI
Quality Inn
Guest Service Agent, 1st Shift
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Quality Inn Bloomsburg, PA (Located next to Quaker Steak & Lube) We are looking for a professional, dependable, self motivated, friendly team player to join our hard working Q Service Team. You must be able to work independently, provide excellent customer service with a smile all shift long. Our Team is searching for someone to learn and grow with a mind who seeks knowledge. Let us teach you our passion of hospitality, and commitment to the Quality experience for each guest. This position will be part time to full time, minimum of every other weekend, and holidays. Come see us in person and meet a team member to fill out an application today! Position Requirements Report promptly and regularly to work. Immediately greet guest and offer to assist with their needs upon entering the lobby/front office area Work effectively with other members of the Front Desk team to reach business goals. Register and assign guests to hotel rooms using the Property Management System Establish method of payment and verify credit. Make and confirm reservations via phone and in person. Compute folios, collect payments, and make changes for guests using the Property Management System. Transmit, receive messages, and wake up calls using telephones or PMS system. Respond to guest requests in a timely and courteous manner. Perform security and safety checks throughout the shift. Maintain safety of self, guests and company owned property at all times. Completing operational paperwork efficiently and in a timely manner. Cash control and paperwork. Work and communicate with co-workers and other departments via verbal and written manner. Assist in the breakfast area including set up or take down of breakfast; or assist guests with various needs throughout their stay. Complete Light Housekeeping Duties in the Lobby Area including but not limited to mopping, dusting, sweeping and window/door glass cleaning. Ensure overall guest satisfaction and take appropriate steps to resolve any guest issues immediately via Q Service standards, report all incidents to supervisor or General Manager. Perform other duties as requested by management. Follow policies and procedures as outlined in training. Successfully complete Quality Inn Choice University training within the first 30 days of employment. Communication and documentation of vital shift information via computer, log book and verbally to Team mates, Supervisor and General Manager every worked shift. Standing, walking up and down stairs, and ability to lift 25lbs required.