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S8
Super 8 Burnham/Lewistown
Front Desk Evening/Night Audit
Career Insights for Hotel Desk Clerk
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Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Job Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong clerical skills, time management abilities, and a commitment to delivering outstanding support to both guests and staff. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring all guest information is accurately recorded. Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities. Maintain the front desk area, ensuring it is organized and presentable at all times. Process reservations and cancellations using hotel management software. Assist with administrative tasks such as filing, proofreading documents, and managing correspondence. Provide customer support through effective phone etiquette, addressing guest concerns promptly and professionally. Collaborate with other departments to ensure seamless guest experiences. Uphold confidentiality of guest information in accordance with company policies. Qualifications Proven experience in customer service or a similar role is preferred. Strong clerical skills with attention to detail for accurate record-keeping. Excellent time management skills to handle multiple tasks efficiently. Bilingual abilities are a plus, enhancing communication with diverse guests. Familiarity with QuickBooks or similar software is advantageous but not required. Strong phone etiquette and interpersonal skills to create positive interactions with guests. Ability to work independently as well as part of a team in a fast-paced environment. Previous experience as a personal assistant or in customer support roles is beneficial. Join us in creating memorable experiences for our guests while developing your career in hospitality!