Front Desk Agent 3-11PM FT Homewood Suites Pittsburgh Airport Robinson Mall Area Coraopolis, PA Job Details Part-time | Full-time $15 - $16 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Multitasking Multilingual Night audit Driver's License Attention to detail Organizational skills Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team for the 3-11 shift. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Greet and welcome guests upon arrival, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and payments accurately. Respond to guest inquiries and provide information about hotel services, local attractions, and amenities. Handle phone calls using hotel phone systems, addressing guest requests or transferring calls as necessary. Maintain accurate records of guest information and preferences in the hotel management system. Assist with night audit duties as required, ensuring all financial transactions are accurately processed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. Resolve guest complaints or issues promptly and effectively, maintaining a high level of customer service. Front Desk agents are responsible for operating the Airport Shuttle. Qualifications Previous experience in front desk operations or hospitality is preferred. Strong customer service skills with a focus on guest satisfaction. Familiarity with hotel management systems is a plus. Multilingual abilities are highly desirable to cater to diverse guests. Excellent communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with the ability to multitask effectively in a busy environment. Must be 21 or older with a valid drivers license. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry!

Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person