Job Overview We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks efficiently. The position is part-time and does require weekends (2

• 3 shifts per week). Shifts vary from 7am
• 3pm and 3pm
• 11pm.

Individuals must be open to working both of the required shifts. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently while ensuring guest satisfaction. Handle reservations, cancellations, and modifications using hotel management software. Respond promptly to guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain accurate records of guest accounts and ensure all payments are processed correctly. Address guest complaints or concerns with professionalism and resolve issues to enhance guest relations. Operate phone systems effectively, managing incoming calls with appropriate phone etiquette. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Requirements Previous experience in hospitality or customer service is preferred. Familiarity with hotel management systems is a plus. Strong communication skills with an emphasis on phone etiquette. Ability to work flexible hours, including nights, weekends, and holidays as needed. Excellent organizational skills with attention to detail. A positive attitude and the ability to work well in a team environment. High school diploma or equivalent; additional education in hospitality management is an advantage. Join our team as a Hotel Front Desk Clerk where you can make a difference in the guest experience every day!

Pay:

$12.00

• $15.

00 per hour

Work Location:

In person