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Front Desk Agent

Job

Hilton Garden Inn, Ft. Washington, PA

Fort Washington, PA (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/31/2026

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Job Description

Guest Services & Communication First Impressions:
Greet guests warmly, verify reservations, issue room keys, and explain hotel amenities.
Concierge Duties:
Provide directions, recommend local attractions, and make dining or transportation arrangements.
Handling Requests:
Fulfill guest needs (e.g., extra towels, room changes) and promptly address any complaints
Reservation Management Booking Operations:
Manage bookings via phone, walk-ins, or the hotel's software system.
Pre-Arrival Prep:
Review arrivals for the day, note special requests, and pre-block rooms.
Loyalty & Upselling:
Promote hotel facilities or loyalty programs, and explain room upgrades to maximize occupancy
Financial & Administrative Tasks Cashiering:
Process payments, authorize credit cards, and balance cash drawers at the end of a shift.
Billing Adjustments:
Post charges (room rates, incidentals, dining) to guest folios and finalize bills during check-out.
Daily Reporting:
Run shift reports, reconcile accounts, and verify room status updates
Operations & Safety Cross-Department Collaboration:
Coordinate heavily with Housekeeping (for room status/cleaning priorities) and Maintenance (for room issues).
Emergency Response:
Act as a central hub during emergencies, executing fire and safety protocols.
Key Control:
Maintain the security and inventory of guest room keys.