ESSENTIAL FUNCTIONS

Handle guest registration and room assignments, accommodating special requests whenever possible. (10%) Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%) Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%) Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%) Cancel room reservations according to procedures. (2%) Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) Show guests to room assisting them with their luggage. (45%) Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%) Check luggage for hotel guests both for day and overnight. (15%)

NON-ESSENTIAL FUNCTIONS

Inventory guest room keys according to policy and request re-keying as necessary. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Job Types:

Full-time, Part-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person