Front Desk Staff Holiday Inn Express and Suites Jonestown, PA Job Details Full-time $13 - $15 an hour 1 day ago Qualifications Computer operation Filing Administrative experience Multi-line phone systems Office management Full Job Description Company Overview Holiday Inn & Express is a welcoming hotel dedicated to providing comfortable and memorable stays for our guests. We pride ourselves on delivering excellent customer service and maintaining a friendly, professional environment for both guests and staff. Job Summary We are seeking an energetic and organized Front Desk Staff member to be the first point of contact for our guests. In this vital role, you will manage guest check-ins and check-outs, answer inquiries, handle phone communications, and ensure smooth daily operations at the front desk. Your positive attitude and strong organizational skills will help create a welcoming atmosphere that keeps our guests coming back. Responsibilities Greet guests warmly upon arrival, assist with check-in and check-out procedures efficiently Answer multi-line phone systems promptly with professional phone etiquette Manage reservations, cancellations, and guest requests using office management software Provide excellent customer service by addressing guest inquiries and resolving issues promptly Maintain accurate filing, documentation, and record-keeping for all front desk activities Support office management tasks such as calendar management and appointment scheduling Ensure the reception area remains tidy, organized, and welcoming at all times Qualifications Bilingual skills are highly preferred to assist a diverse guest base Proven experience in office management or front desk operations within a hospitality or administrative setting Strong computer literacy with proficiency in Microsoft Office (Word, Excel) and general computer skills Excellent clerical skills including typing, proofreading, filing, and document management Exceptional customer service abilities with a professional demeanor and friendly communication style Experience handling multi-line phone systems and managing phone reception effectively Strong organizational skills with the ability to multitask efficiently and prioritize responsibilities Previous personal assistant or administrative experience is a plus Ability to work independently while maintaining attention to detail and time management Join our team as a Front Desk Staff member to be the welcoming face of our hotel! Your enthusiasm, organizational talent, and dedication to customer support will make a lasting impression on our guests every day.

Pay:

$13.00 - $15.00 per hour

Work Location:

In person