Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional customer service at our hotel. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes accurately and efficiently. Provide information about hotel amenities, services, and local attractions. Handle guest inquiries and resolve any issues or complaints promptly. Maintain accurate records of guest information and transactions. Assist with reservations via phone, email, or in-person. Conduct night audits as required to ensure financial accuracy. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining high standards of customer service. Experience Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on hospitality management. Familiarity with hotel reservation systems is an advantage. Bilingual or multilingual abilities are highly desirable to assist diverse guests. Excellent phone etiquette and communication skills are essential. Ability to work flexible hours, including nights, weekends, and holidays as needed. Join us in delivering outstanding experiences to our guests while growing your career in the hospitality industry!

Job Type:

Full-time Pay:

$15.00 - $15.50 per hour

Benefits:

Employee discount Paid time off Ability to

Relocate:

King of Prussia, PA 19406: Relocate before starting work (Required)

Work Location:

In person