Hotel Front Desk Agent (Part-Time Evenings & Weekends) Pay range is based on experience: $15.00-$17.00 per hour. Home2 Suites by Hilton - King of Prussia, PA Join Our Awesome Hospitality Team! Home2 Suites by Hilton King of Prussia is seeking a friendly, reliable, and guest-focused Hotel Front Desk Agent / Guest Service Representative to join our team. If you have a passion for hospitality, enjoy helping people, and thrive in a fast-paced hotel environment, we'd love to hear from you! This is a part-time position, averaging 1-2 shifts per week, with opportunities to pick up additional shifts to cover vacations and call-outs. Additional scheduled hours may become available based on business needs and performance. Hotel Front Desk Experience Preferred Previous hotel front desk experience is highly preferred. Experience with Hilton PEP (Property Engagement Platform) is a significant advantage or another hotel property management system would be an asset. Responsibilities Welcome guests with exceptional hospitality and professionalism. Complete guest check-in and check-out procedures accurately and efficiently. Manage reservations, room assignments, and payment processing. Answer phones and respond to guest inquiries regarding hotel services and local attractions. Resolve guest concerns quickly while delivering outstanding customer service. Maintain accurate guest accounts and hotel records. Assist with daily front desk operations and administrative tasks. Ensure the lobby and front desk area remain clean, organized, and welcoming. Follow hotel safety, security, and emergency procedures. Work collaboratively with housekeeping, maintenance, and management to ensure an excellent guest experience. Ability to work effectively as part of a team is required. Qualifications Previous experience as a Hotel Front Desk Agent, Guest Service Agent, Front Desk Receptionist, Hotel Receptionist, or Customer Service Representative preferred. Experience with Hilton PEP strongly preferred. Excellent verbal and written communication skills. Strong computer skills and ability to learn hotel management software. Professional appearance and positive attitude. Exceptional customer service and problem-solving abilities. Dependable with excellent attendance. Ability to multitask in a fast-paced hospitality environment. Reliable transportation. Schedule Primarily 3:00 PM - 11:00 PM (Evening Shift) Weekend availability is required Holiday availability as needed Flexible to cover additional shifts when team members are out Benefits Hilton Team Member Travel Program (employee discounts) Flexible part-time scheduling Supportive team environment Opportunities for additional hours Career growth within Hilton and hotel management On-the-job training and development Why You'll Love Working Here At Home2 Suites by Hilton, we believe every guest deserves a pleasant, clean and comfortable stay. Our front desk team plays a vital role in creating memorable experiences from check-in to check-out. If you're enthusiastic, dependable, and passionate about hospitality, we'd love to meet you. Apply today and continue/start your hospitality career with Home2 Suites by Hilton King of Prussia!

Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): Are you a dependable team player who works collaboratively with coworkers to deliver exceptional guest experiences? If selected, can you provide at least two professional references from previous supervisors or managers? Yes or no

Experience:

Hotel :

1 year (Preferred) Shift availability: Night Shift (Required) Day Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

King of Prussia, PA 19406 (Required)

Work Location:

In person