Job Overview We are seeking a dedicated and professional Guest Service Agent to join our hospitality team. In this role, you will serve as the primary point of contact for our guests, ensuring their experience is welcoming, seamless, and memorable. Your responsibilities will include managing guest check-ins and check-outs, providing exceptional customer service, and supporting guest needs throughout their stay. The ideal candidate will possess strong communication skills, a passion for hospitality management, and the ability to handle diverse guest interactions with professionalism and enthusiasm. Multilingual abilities and experience with property management systems such as

LIGHTSPEED

are highly valued to enhance guest relations across a diverse clientele. Duties Greet guests warmly upon arrival and assist with check-in procedures using property management systems (PMS) such as Lightspeed. Manage guest reservations efficiently through hospitality reservation systems, ensuring accuracy and completeness. Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience. Handle guest inquiries, requests, and complaints promptly with effective problem-solving skills, maintaining high customer service standards. Coordinate with hotel management and other departments to ensure smooth operations during night audits and emergency procedures. Maintain professional phone etiquette while managing reservations, inquiries, and guest communications via phone or email. Support guest checkout processes accurately while processing payments using hotel management software. Uphold hotel emergency procedures and safety protocols to ensure guest security at all times. Foster positive relationships with guests by delivering personalized service tailored to individual needs. Assist in resolving customer service issues efficiently while maintaining a friendly and professional demeanor. Experience Prior experience in hospitality management or front desk operations within hotels or resorts is preferred. Proficiency with property management systems (PMS), especially Lightspeedor similar platforms. Strong background in customer service with excellent communication skills in multiple languages; bilingual or multilingual candidates are highly desirable. Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices. Experience working in diverse environments such as resorts or large hotel properties enhances adaptability. Demonstrated ability to handle phone communication professionally while managing multiple tasks simultaneously. Familiarity with hospitality reservation systems and property management software ensures operational efficiency. Proven problem-solving skills in customer service scenarios contribute to guest satisfaction. Join our team as a Guest Service Agent to deliver exceptional hospitality experiences that leave lasting impressions. We value energetic professionals committed to creating welcoming environments where every guest feels valued and cared for.

Pay:

$16.00 - $18.00 per hour Expected hours: No more than 40.0 per week

Work Location:

In person