Are you a people person with a genuine passion for hospitality? Holiday Inn Express & Suites Harrisburg West, managed by As One Management, is immediately hiring a reliable and enthusiastic Front Desk Agent to be the welcoming face of our hotel!

This is an entry-level opportunity, but we're looking for more than just a cashier—we want a friendly, engaging individual who is excited to help our guests make the most of their trip to the Mechanicsburg/Harrisburg area. Your positive attitude and willingness to go the extra mile will be key to a great guest experience.

Key Requirements Exceptional Customer Service:

A natural desire to help people and a service-oriented mindset.

Availability & Flexibility:

Must be able to work flexible shifts, including the 7:00 AM - 3:00 PM and 3:00 PM - 11:00 PM schedules. Night Audit flexibility would also be GREAT!

Experience Preferred:

While this is an entry-level position, previous hotel and front desk experience is a plus ! If you're ready to start or continue your career in hospitality and join a great team, we encourage you to apply today!

Front Desk Essential Tasks :

Act in accordance to As One Values and Mission and brand performance standards. Enthusiastically greet guests upon arrival and deliver exceptional customer service at all times. Register and assign rooms to guests promptly and efficiently. Ensure safety measures are followed at all times. Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Communicate effectively with guests and resolve complaints swiftly and effectively. Help hotels meet revenue goals Compute bills, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Accurately post charges such as room, food, liquor, or telephone to guest bill. Make reservations, transportation, or entertainment reservations for guests. Deposit guest valuables in the hotel safe deposit box as requested and appropriate. Log and conduct wake-up calls timely and pleasantly. Ability to focus on the guest, ensuring complete satisfaction with each transaction and interaction. Ability to accurately use various office software. Adhere to all safety policies and training as required by As One and Brand. Complete and follow all training as assigned. Ensure hotel safety protocols are followed for the guests and staff protection, especially around privacy. Assist with keeping the public spaces clean and appealing including but not limited to; trash removal, dusting, maintaining market/pantry stocking and rotation of supplies, and clean lobby appearance (mop/vac as needed) Act as Manager on Duty for guests when problems arise outside of hours where senior management is on-site and do so with logical decisions in accordance to your training to benefit guests/company. Ability to willingly perform other customer service and guest-related functions as required. Your Background and Skills High School Diploma or equivalent preferred. 1 to 3 years of related work experience. CPR/First Aid Certification, RAMP Server Seller Certification preferred Collaborative Problem Solver Self Motivated Positive Disposition Solution Orientated Math and Computer Literacy Work Environment and Context Refer to your offer letter for clarity of hours you were hired primarily for but note; Work schedule could vary and may include working all shifts, holidays and weekends. Requires standing for extended periods of time, the ability to lift up to 25 pounds, bending, reaching, stooping, manual dexterity, kneeling or crouching. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions Benefits offered: Medical/Dental/Vision Matching Simple IRA

• Advancement Opportunities
• Vacation Paid Holidays
• Short Term/Long Term Disability Bonus Programs
• Hotel Discount Package
• Life Insurance Food Discounts
• Meeting/Banquet Space Discounts
• Company Celebration Events
• Available to PT associates MISSION To create a positive impact on the lives of our team members & travelers through exceptional service Core Values Be Positive & Do The Right Thing | Humbly Confident & Practical Consistently Hardworking & Accountable | Innovative Problem Solving & Creative Efficiency Learn & Grow As One About Us As One Management is an

Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

As One Management is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at As One Management are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person