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HB
Hampton by Hilton
front desk agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Job Summary:
We are seeking a Front Desk Agent to join our team at a hotel in providing exceptional customer service to our guests. The ideal candidate will have a passion for hospitality and excellent communication skills.Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Previous experience in a customer service role, preferably in a hotel setting
- Proficiency in using phone systems and hospitality software
- Strong communication skills with the ability to interact effectively with guests
- Bilingual proficiency is a plus
- Knowledge of hotel management practices, including night audit procedures
- Excellent guest relations skills with a focus on providing top-notch customer service
- Ability to multitask and work efficiently at the front desk
Benefits:
- Competitive pay based on experience level
- Opportunities for career advancement within the hospitality industry
- Training provided to enhance skills in guest relations and front desk operations If you are a customer-focused individual with a passion for hospitality, we invite you to apply for the Front Desk Agent position at our hotel.
Job Type:
Part-time Pay:
$12.00- $14.