Company Overview Residence Inn by Marriott Pittsburgh North Shore is dedicated to creating a safe and relaxing experience for every guest, prioritizing health and safety from check-in to check-out. With a global presence across multiple brands, we strive to deliver peace of mind and exceptional hospitality in every stay. Overview We are seeking an energetic and customer-focused Guest Service Agent to join our dynamic team. In this role, you will be the welcoming face of our hotel, ensuring each guest receives outstanding service from arrival through departure. Your enthusiasm, multilingual skills, and hospitality expertise will help create memorable experiences for our guests while maintaining smooth front desk operations. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage reservations using property management systems (FOSSE/STAY) Handle guest inquiries via phone and in person with excellent phone etiquette and problem-solving skills Assist guests with room assignments, special requests, and information about hotel amenities and local attractions Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Maintain accurate records of guest stays, billing, and incident reports while adhering to hotel emergency procedures Support night audit processes by reconciling daily transactions and preparing reports as needed Requirements Proven experience in hospitality management or front desk roles within hotels or resorts Strong knowledge of hotel management systems such as

FOSSE/STAY

Excellent customer service skills with a focus on guest relations and problem resolution Familiarity with hotel emergency procedures and safety protocols Ability to communicate clearly via phone and in person, demonstrating professional phone etiquette Previous experience in resort environments or with hotel experience preferred Knowledge of night audit procedures is a plus but not mandatory Must be flexible to work all shifts AM/PM/Overnight Join us as a Guest Service Agent and become an essential part of delivering memorable stays that guests will cherish. Your enthusiasm for hospitality combined with your dedication to exceptional service will help create a welcoming atmosphere where every guest feels valued.

Pay:

$17.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person