As a Front Desk Agent or Guest Services Agent at The Oaklander Hotel you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

•This is primarily an evening shift which would be 3PM- 11PM

•Responsibilities Assist guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality standards Promptly address guest concerns and ensure satisfaction in a timely manner Post guest charges, collect payments, and follow cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Stay knowledgeable about the hotel brand, travel programs, and special offers Communicate guest feedback effectively to departments and management Respond quickly to calls, lobby visitors, and team members needing assistance Maintain full knowledge of hotel safety and emergency procedures

Pay:

$17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Food provided Free parking Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person