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CS
Candlewood Suites - Washington North
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Front Desk Agent
Afternoon Shift Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Coordinate with other hotel departments to ensure guest satisfaction
Skills:
- Strong knowledge of hotel management and hospitality industry
- Proficient in operating phone systems and handling multiple phone lines
- Excellent phone etiquette and communication skills
- Exceptional guest service skills with the ability to anticipate needs and exceed expectations Join our team as a Front Desk Agent and be part of a dynamic hotel environment.
Pay:
$13.50- $14.