Front Desk Agent

•

Zero George Hotel, Zero George Location:

0 George St, Charleston, SC 29401

Job Type:

Part-Time Pay:

$20

•23 per hour, based on experience

Schedule:

Blend of day, evening, overnight, weekend, and holiday shifts

•About Zero George Hotel Zero George Hotel , one of Charleston's premier boutique luxury hotels, is seeking a polished and hospitality-focused Front Desk Agent to join our guest services team. Located in historic downtown Charleston, Zero George is home to Zero Restaurant + Bar, which has been recognized as a Top 100 Restaurant in the U.S. by OpenTable , a Top 5 Foodie Hotel in the World by Condé Nast Traveler , and a Selected Restaurant in the Michelin Guide . At Zero George, every guest interaction is an opportunity to create a thoughtful, personal, and memorable experience. The Front Desk Agent plays a key role in setting the tone for each stay, from arrival through departure, while supporting the property's smooth daily operations. This is an ideal opportunity for someone who enjoys refined hospitality, takes pride in creating exceptional guest experiences, and thrives in a boutique hotel environment where attention to detail matters.

•About the Role The Front Desk Agent is responsible for welcoming guests, managing reservations, assisting with guest requests, supporting daily hotel operations, and ensuring seamless communication across departments. This role requires professionalism, warmth, strong organization, attention to detail, and the ability to remain calm and gracious across a variety of shifts, including day, evening, overnight, weekend, and holiday coverage. We are looking for someone who brings genuine hospitality, a positive attitude, and a desire to grow within a high-standard luxury hotel environment. Responsibilities Welcome guests with warmth, professionalism, and genuine hospitality Manage guest arrivals, departures, check-ins, check-outs, and service requests Provide knowledgeable recommendations about Zero George, hotel amenities, Charleston restaurants, attractions, and local experiences Handle reservations, guest profiles, financial transactions, and property management system tasks with accuracy Communicate clearly and consistently with guests, teammates, management, housekeeping, and food & beverage teams Support front desk operations across day, evening, and overnight shifts Maintain clean, organized, and inviting guest-facing and back-of-house areas Respond to guest needs, questions, and concerns with professionalism and urgency Assist with administrative tasks, shift reports, and daily operational handoffs Support seamless transitions between shifts to ensure continuity of guest service Participate in team meetings, training, and ongoing service improvement Uphold Zero George and Easton Porter Group service standards at all times What We're Looking For Previous hotel, front desk, guest services, concierge, restaurant, or luxury hospitality experience preferred Strong communication skills and a genuine passion for hospitality Warm, polished, and professional demeanor Excellent attention to detail and strong organizational skills Ability to multitask while maintaining composure and gracious service Comfort working independently and as part of a collaborative team Strong problem-solving skills and willingness to take initiative Ability to handle reservations, guest requests, payments, and administrative details accurately Flexibility to work varying shifts, including evenings, overnights, weekends, and holidays Positive attitude and commitment to learning, growth, and exceptional guest service Compensation + Perks $20

•23 per hour, based on experience Opportunity to work at one of Charleston's premier boutique luxury hotels Guest-facing role connected to a Michelin Guide Selected Restaurant and nationally recognized hospitality experience Dynamic schedule with exposure to day, evening, and overnight hotel operations Professional growth opportunities within Easton Porter Group's hospitality portfolio Supportive, service-driven team culture Employee discounts and access to Easton Porter Group hospitality experiences, where applicable Benefits Easton Porter Group offers Eligible Full-Time Employees a benefits package designed to support the health, wellness, and long-term growth of our team.

Benefits may include:

Medical, dental, and vision insurance Paid time off (PTO) Employee Assistance Program and mental health resources Virtual health care resources 401(k) retirement plan with employer matching after eligibility requirements are met Short-term disability coverage Life and AD&D insurance options Team gatherings and wellness-related benefits Employee discounts and access to Easton Porter Group hospitality experiences, where applicable Benefit eligibility and plan details are subject to company policy and plan documents.

•About Easton Porter Group Easton Porter Group is a luxury hospitality group based in Charleston, South Carolina and Charlottesville, Virginia, creating award-winning hotels, restaurants, wineries, and event venues. Our culture is built around quality, service, craftsmanship, collaboration, and the belief that every team member plays an important role in creating memorable guest experiences. Equal Opportunity Employer Easton Porter Group is an Equal Opportunity Employer. We are committed to creating a workplace where employees are valued for their skills, experience, and unique perspectives.

Pay:

$20.00

•$23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person