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Holiday Inn Express and Suites
Guest Service Agent - Night Audit
Entry-Level JobVerifiedNo experience needed
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Based on South Carolina data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,062 / year median in South Carolina
Job Description
Guest Service Agent - Night Audit Holiday Inn Express and Suites - 3.3 Columbia, SC Job Details Full-time $14 - $15 an hour 1 day ago Qualifications Computer operation Customer communication Interpersonal skills Night audit Computer literacy English Negotiation Full Job Description As a Night Auditor, you will
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting loyalty programs, providing a welcome packet, and ensuring every guest knows the location of room, as well as the various hotel services and amenities.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the property management system, handling money, processing credit and debit cards, accepting and recording various forms of payment, inquiring about their experience, process and record complaints and work orders, communicating changes to Housekeeping, and looking for opportunities to capture repeat business.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, other general product knowledge, and be able to answer guest inquiries.
- Use selling techniques to take room reservations, while promoting hotel services and facilities, to maximize rate & room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research, and negotiate solutions for high level guest satisfaction.
- Balance accounts from the day shift, reconcile revenue, and verify all transactions.
- Run the nightly audit in the property management system, post charges, and prepare accounting records for the morning
- Generate and distribute night audit reports to management and ownership This position is for the 11pm-7am shift.