The Front Desk Attendant is responsible for managing guest check-ins and check-outs, reservations, payments, and guest inquiries while maintaining the high service standards associated with the IHG brand. Key Responsibilities Greet guests warmly and provide professional, courteous service. Complete guest check-in and check-out procedures accurately and efficiently. Verify reservations, identification, room assignments, and payment details. Process cash and credit/debit card transactions accurately. Maintain accurate guest records and reservation information. Respond to guest questions, requests, and concerns in a timely and professional manner. Resolve guest issues promptly and escalate concerns to management when necessary. Coordinate with housekeeping and maintenance regarding room status, guest requests, and maintenance needs. Promote IHG One Rewards membership and available upgrade opportunities. Answer telephone calls and assist guests with hotel information and reservation inquiries. Maintain a clean, organized, and professional front desk and lobby area. Complete required shift reports, documentation, and front desk duties. Follow hotel policies, procedures, safety requirements, and IHG brand standards. Work cooperatively with other departments to ensure a positive overall guest experience. Qualifications Previous customer service, hospitality, or front desk experience preferred. Strong communication and interpersonal skills. Friendly, professional, and guest-focused attitude. Basic computer skills with the ability to learn hotel reservation and property-management systems. Ability to accurately handle cash and electronic payment transactions. Strong organizational skills and attention to detail. Ability to remain calm, professional, and solution-focused when addressing guest concerns. Ability to work independently as well as part of a team. High school diploma or equivalent preferred. Schedule Requirements Candidates must be available to work flexible shifts based on business needs, including: Day shifts Evening shifts Weekends Holidays Our Service Commitment At Holiday Inn Express & Suites , we are committed to providing a welcoming, efficient, and enjoyable stay for every guest. Our team members are expected to demonstrate professionalism, teamwork, reliability, and a guest-first mindset while creating the welcoming experience our guests expect.