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Front Desk Agent
Job Description
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards or debit cards are valid before the end of the shift. Ensure all cash, check, and miscellaneous departments are in balance at shifts end. Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
Assist in other areas:
cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or requests to the manager. Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate Track any concerns the guest might bring to your attention and address them. Meets and exceeds guest expectations by providing service and teamwork Other duties as assigned or as indicated on letter of offer.' 'Work Remotely
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No Pay:
From $12.00 per hour
Benefits:
Employee discount People with a criminal record are encouraged to apply
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience:
1 year (Preferred)
Front Desk:
1 year (Preferred)
Work Location:
In person
Benefits
- Dental Insurance
- Discounts/Reimbursements