AM Guest Services / Hotel Team Member PD Hospitality Chattanooga, TN Job Details Part-time | Full-time $12 - $14 an hour 1 day ago Benefits Free parking Employee discount Flexible schedule Qualifications Foreign language proficiency Multilingual Host/hostess experience Attention to detail Multi-line phone systems Full Job Description Job Overview We are seeking a dedicated and friendly Hotel Guest Services Clerk to join our Team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. A background in hospitality or hotel experience would be nice, but with a strong, outgoing personality and an attentive behavior for someone that is reliable and upbeat, exceptions can be made. Duties Greet guests at breakfast and upon departure, providing an exciting and gracious

THANK YOU

for choosing our hotel. Greet guests upon arrival and provide an exciting and warm welcome. Manage the check-in and check-out process efficiently. Handle guest reservations and inquiries via multi-line phone systems. Maintain accurate records of guest information and transactions. Arrive to scheduled shifts timely and perform the duties as requested by hotel manager. Address guest concerns promptly to ensure satisfaction and enhance guest relations. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests prior to check-in. Uphold high standards of hospitality and customer service at all times. Experience Previous experience in a hostess, front desk role or hospitality preferred. Strong customer service skills with a focus on guest satisfaction. Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests. Ability to work flexible hours, including weekends, as required by hotel operations.

Job Types:

Full-time, Part-time Pay:

$12.00 - $14.00 per hour

Benefits:

Employee discount Flexible schedule Free parking

Work Location:

In person