PRIMARY RESPONSIBILITIES

Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the franchise system Assists guests upon arrival and handles check-in procedures swiftly and accurately Handles check-out procedures swiftly and accurately and assists guests on departure Maximizes room revenue and occupancy levels through suggestive selling Handles departmental accounting moneys, receipts, guest accounts and other forms of credit. Operates the department's property management system Maintains information and communication sources such as room rack, telephone information rack, log book and franchise directories or PMS information Handle incoming calls, out going calls, wake up calls and the paging of guests along with voice mail if applicable Operates the franchise PMS terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy Examine the day's reservations for correct date, type of room reserved, and any special request Sets up the reservations using signal blocking cards and files reservation cards alphabetically for a manual system or according to the procedures set up with the Franchise reservation system. Complies with the hotel's security and emergency procedures Complies with all corporate office and franchise policies and procedures Maintains order and cleanliness of the front desk area Provides assistance to other employees to contribute to the smooth operation of the department and hotel Performs other duties as assigned

JOB SPECIFICATIONS

Physical Demands:

Requires walking to a significant degree. Must have ability to communicate both orally and in writing to guests and other members of the front offices staff and to answer telephone calls--Talking, Hearing. Requires ability to move fingers and hands quickly and easily: Handling, Feeling. Requires ability to sit for a long period of time. Requires ability to perform repetitive tasks (e.g. sitting at the PBX and working on a computer screen). Requires ability to lift 50-70 pounds infrequently (several times weekly).

Environmental Conditions:

Inside:

protection from weather conditions but not necessarily from temperature changes.

Educational/Vocational Preparation:

High school graduate or equivalent. Previous hotel form office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

Benefits:

Employee discount Paid time off

Work Location:

In person