Front Desk Agent

Please read the full job description before applying. We are currently hiring a Full-Time Front Desk Agent to join our award-winning Hilton team. Candidates must have open availability , including weekends, nights, and holidays . Weekend first-shift availability is required. At our property, we pride ourselves on creating a welcoming, team-focused environment where hospitality comes first. We host a wide variety of guests throughout the year, including corporate travelers, sports teams, tour groups, and families. If you enjoy a fast-paced atmosphere, connecting with people, and creating memorable guest experiences, we'd love to meet you. We are searching for someone who is: Friendly, dependable, and professional Passionate about hospitality and guest service A strong communicator with a positive attitude Comfortable multitasking in a busy environment Excited to learn and grow within the Hampton culture Responsibilities As a Front Desk Agent, you are one of the first and most important impressions our guests receive. Your role is essential in creating a warm, personalized, and memorable stay experience.

Daily responsibilities include:

Greeting guests and providing exceptional customer service Checking guests in and out efficiently and accurately Answering phones and assisting with guest inquiries Providing information about hotel amenities, local attractions, and directions Handling cash, card, and other transactions professionally Maintaining a clean and welcoming lobby and public area Preparing guest hospitality items such as coffee, water, cookies, and popcorn at scheduled times Following department checklists, policies, and procedures Working closely with co-workers and other departments to ensure smooth hotel operations

Requirements:

High School Diploma or equivalent Excellent verbal communication and phone skills Basic computer and math skills Ability to stand and move for extended periods of time Professional appearance and adherence to uniform standards Ability to work well independently and as part of a team Must pass a background check Why Join Our Team? We believe our team members are the heart of our hotel. We value individuals who show initiative, reliability, and a commitment to creating outstanding guest experiences. Benefits Eligible full-time team members may receive: Sell-out bonus after 90 days Paid vacation (waiting period applies) Health insurance after 90 days Access to the indoor pool and fitness center for you and your immediate family Access to the Go Hilton Team Member Travel Program Discounts to select local attractions Uniforms provided after 60 days Opportunities for career growth and advancement If you are energetic, service-driven, and ready to be part of a supportive hospitality team, we encourage you to apply today.

Pay:

$14.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person