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Mainstay Suites Knoxville

Front Desk Agent

Entry-Level JobVerifiedNo experience needed

Pay: $13/hr

Posted: 3 weeks ago

Location: Knoxville, TN (Onsite)

Last Updated: 17 hours ago

Hours: Full-Time

Expires: 10/5/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$27,777 / year median in Tennessee

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Job Description

Front Desk Agent Mainstay Suites Knoxville - 3.4 Knoxville, TN Job Details Part-time | Full-time From $13 an hour 22 hours ago Benefits Employee discount Flexible schedule Qualifications In-person customer service Financial issue resolution Numeracy Math Financial records management Attention to detail Hotel and accommodations guest complaints handling Venue guest services

Full Job Description Job Responsibility:

Guest Services:

Check-in/out , answer phones, handle complaints/requests, book reservations, arrange transportation, provide wake-up calls, and offer concierge services.

Financial Auditing:

Balance daily transactions, reconcile cash/credit, verify guest folios, investigate discrepancies, log receipts, and prepare financial reports for management.

Operations:

Ensure security protocols are followed, monitor hotel systems, assist housekeeping/maintenance, and prepare for the next/morning shift.

Reporting:

Generate end-of-day reports, process invoices, and maintain accurate financial records.

Essential Skills:

HOTEL EXPERIENCE PREFFERED.

Detail-Oriented:

Crucial for accurate financial reconciliation.

Customer Service:

Ability to provide excellent hospitality and handle issues.

Problem-Solving:

For guest issues and accounting discrepancies.

Math Skills:

For balancing accounts.

Multitasking:

Juggling guest needs and accounting tasks.

Independence:

Working alone with flexible hours at any shift.

Software Proficiency:

Experience with hotel/accounting software is often required but not necessary.

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

Employee discount Ability to

Commute:

Knoxville, TN 37912 (Required)

Work Location:

In person