Front Desk/Guest Service Associate Ross The Boss Salons Knoxville, TN Job Details Part-time | Full-time From $15 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Retirement plan Qualifications Teamwork Greeting customers Cleaning Multi-line phone systems Venue guest services Full Job Description Overview Join our dynamic salon team as a Front Desk/Guest Service Associate, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the friendly face and helpful voice that sets the tone for the guest experience. Your multitasking skills, and passion for guest relations will ensure smooth operations at the front desk while providing exceptional customer service. This active, fast paced position sometimes requires being on your feet for extended periods, managing multiple responsibilities efficiently and supporting daily salon operations in a high-energy environment. This position offers an exciting opportunity to grow within our company and make a positive impact on every guest's visit. Responsibilities Greet guests warmly upon arrival, creating a positive first impression and seamless check-in experience Manage multi-line phone systems professionally while providing accurate information and support Handle guest inquiries, requests, and concerns promptly to maintain exceptional guest satisfaction Maintain accurate appointment scheduling, guest records, check-ins, and check-outs Book appointments and process payments efficiently Assist with daily salon operations, including light cleaning and inventory support Deliver exceptional guest care while professionally addressing diverse client needs Exhibit excellent communication skills, including phone etiquette and in-person guest interactions as well as with your team Thrive in a team-oriented environment, demonstrating flexibility, collaboration and a willingness to support overall salon operations Manage a fast paced environment what requires being on your feet for periods of time and multitasking efficiently Previous front desk, guest services, or customer service experience preferred

Pay:

From $15.00 per hour Expected hours: 30.0 - 35.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person