Job Overview Shift availability: Saturday & Sunday 8am -4pm, not negotiable. May be able to pick of extra shifts as the become available dependent on your availabilty We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our award-winning hotel. In this vital role, you will serve as the first point of contact for guests, ensuring they receive exceptional customer service from check-in to check-out. Your enthusiasm and professionalism will create a positive experience that encourages guest loyalty and satisfaction. This position offers an exciting opportunity to work in a dynamic environment where hospitality management, guest relations, and multitasking skills come together to deliver memorable stays. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out procedures efficiently using hotel management software Handle guest inquiries, requests, and complaints with patience and proactive solutions Operate multi-line phone systems with excellent phone etiquette to assist callers promptly Maintain accurate records of guest information, reservations, and billing details Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards Conduct night audits, reconcile daily transactions, and prepare reports for management Provide comprehensive guest services, including concierge assistance and local recommendations Uphold hotel policies and procedures to ensure safety, security, and guest satisfaction Skills Exceptional guest relations skills with a friendly, approachable demeanor Proficiency in front desk systems, multi-line phone systems, and hotel management software Excellent phone etiquette and communication skills for engaging with guests over the phone and in person Ability to handle multiple tasks simultaneously while maintaining attention to detail Experience in hospitality or hotel experience preferred but not required; training provided for the right candidate Join our team as a Front Desk Agent where your enthusiasm fuels memorable guest experiences! We value energetic individuals who thrive in fast-paced environments and are passionate about delivering top-tier hospitality. This paid position offers a rewarding opportunity to develop your skills in guest services, hotel management, and hospitality operations while making every guest feel valued.

Job Type:

Part-time Pay:

$10.00 - $11.00 per hour

Benefits:

Employee assistance program Employee discount People with a criminal record are encouraged to apply Application Question(s): 18 yrs of age or older Shift availability: Night Shift (Required)

Work Location:

In person