Overview We are seeking a friendly and professional Front Desk Agent to join our hotel team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role involves handling guest inquiries, managing reservations, and maintaining a welcoming environment for all visitors. Strong communication skills and computer literacy are essential to succeed in this position. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures. Manage guest reservations, cancellations, and modifications using hotel management software. Handle phone communications efficiently, answering inquiries, providing information, and directing calls as needed. Maintain a professional and friendly demeanor while addressing guest needs and concerns. Ensure the front desk area is organized and presentable at all times. Collaborate with other hotel departments to ensure guest satisfaction. Perform administrative tasks such as data entry, billing, and record keeping using computer systems. Respond promptly to guest requests or issues, escalating concerns when necessary. Requirements Proven experience in customer service or front desk operations is preferred. Excellent communication skills, both verbal and written. Strong computer literacy with proficiency in common software applications. Ability to operate hotel management systems and handle multiple tasks efficiently. Professional appearance and demeanor with a friendly attitude. Ability to work flexible hours, including evenings, weekends, or holidays if required. Basic problem-solving skills and attention to detail are essential for success in this role. Join our team as a Front Desk Agent to deliver outstanding hospitality experiences while developing your skills in a dynamic environment!

Pay:

$11.00 - $12.00 per hour

Benefits:

Employee discount

Work Location:

In person