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Fairfield Inn & Suites
Front Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Front Desk Clerk Fairfield Inn & Suites - 3.3 Corpus Christi, TX Job Details Part-time From $12 an hour 23 hours ago Benefits Paid time off Employee discount Qualifications Foreign language proficiency Multilingual Hospitality Management Patience Multi-line phone systems Hotel experience Full Job Description Job Summary The Front Desk Agent plays a crucial role in providing exceptional guest experiences at our hotel. This position involves managing front desk operations, ensuring guest satisfaction, and maintaining the overall efficiency of the front office. The ideal candidate will possess strong customer service skills and a background in hospitality management, contributing to a welcoming atmosphere for all guests. Responsibilities Greet and check-in guests upon arrival, ensuring a smooth and friendly experience. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Manage reservations, cancellations, and modifications using multi-line phone systems and hotel management software. Address guest complaints and resolve issues promptly to ensure satisfaction. Maintain accurate records of guest information and transactions. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold high standards of phone etiquette while handling incoming calls and messages. Skills Strong background in hospitality management or hotel experience is preferred. Excellent customer service skills with a focus on guest relations. Proficiency in managing multi-line phone systems effectively. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Knowledge of front desk operations. Strong communication skills with an emphasis on phone etiquette. Ability to work well under pressure in a fast-paced environment while maintaining professionalism. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!