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Holiday Inn Express and Suites- Cuero, TX
Front Desk Agent
Career Insights for Hotel Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Job Summary As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a welcoming atmosphere. Duties
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist with inquiries or reservations
- Handle guest requests promptly and efficiently
- Process payments and maintain accurate records
- Assist with night audit procedures
- Maintain a clean and organized front desk area
- Provide information about hotel services, facilities, and local attractions Qualifications
- Previous experience in customer service or hospitality is preferred
- Strong communication skills with excellent phone etiquette
- Proficiency in using phone systems and basic computer applications
- Ability to work effectively in a fast-paced environment
- Knowledge of front desk operations and hotel management practices