Night Audit Agent, Front Office The Adolphus - 3.5 Dallas, TX Job Details Full-time 6 hours ago Benefits Loan repayment program Health insurance Dental insurance Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Pet insurance Qualifications Visitor query response Night audit Service scheduling Client inquiry handling Answering guest questions Invoice processing Phone customer support Accounting Invoice reconciliation Hotel and accommodations guest complaints handling Hotel guest account management Balancing end-of-day transactions Entry level Full Job Description Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home. Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead.

Daily duties include:

providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices. Requested Tasks Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference Balance and audit accounts for accuracy Identify and resolve discrepancies Handle requests and complaints and directing them to other team members or departments accordingly Answer all internal and external calls and inquiries Requested Capabilities Prior experience highly preferred Attention to detail Ability to handle multiple requests simultaneously As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.