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Lodgestar Investments
Front Desk Agent NA- BW Denton
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Front Desk Agent NA
- BW Denton Lodgestar Investments Denton, TX Job Details Full-time From $15 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Guest reservation booking Customer communication Hotel policy compliance Night audit In-person customer service Venue guest services Client interaction via phone calls Full Job Description The Best Western Plus in Denton is seeking a
FULL-TIME
Guest Service Representative for front desk Night Audit SHIFT 11pm-7am to start immediately. The selected candidates will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart. Weekends are a must. The customer service oriented staff will:- Check guests into and out of the hotel
- Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.
- Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
- Ensure that the back office, front desk, lobby and other common areas are clean and well organized.
- Ability to communicate with public, hotel staff and management in a professional manner.
- Initiate, monitor and accurately complete shift checklists for proper completion of tasks.
- Provide effective communication to all departments.
- Effectively coordinate relocation of guests when necessary.
- Maintain a high level of professional appearance and demeanor
- Perform other tasks as needed
Job Requirements:
- Strong customer service skills.
- Follow/enforce company policies and procedures.
- Resolve problems in professional manner.