Front Desk Agent

Job description: Front Desk role with heavy involvement in sales data entry, social media, building groups, and assisting during peak group check-ins.

Job Description:

To assist all guests, coworkers, and vendors in a friendly, courteous, efficient, and professional manner. Our Front Desk Agents set the tone for our guest's entire stay, so it is critical that our guests are our focus at all times.

Essential Job Functions:

Smile and greet every person that walks through our doors. Provide the highest quality of service at all times. Promptly and effectively deal with any guest complaints or requests. Check guests in and out of the hotel in accordance with all brands. standards Accurately maintain all guest's folios including but not limited to posting payments, posting incidental charges, and rebates when necessary Use appropriate telephone scripted greetings at all times Complete all required brand training with in appropriate hotel established timelines Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist Properly maintain cash drawer at the appropriate level and follow all cash handling procedures Keep lobby and desk are clean and presentable at all times Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift Must be able to move/lift items weighing up to 50 lbs. from time to time Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work

Job Types:

Full-time, Part-time Benefits:

Employee discount Flexible schedule

Schedule:

8-hour shift Day shift

Pay:

$12.00 - $13.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person